Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from losykim.us (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

To accomplish these purposes, we may combine information about you that we collect online, via mobile applications, and from third party sources. We may also transfer or disclose your information within our corporate family of companies that are located outside of the United States, including, but not limited to, the Republic of Korea. By using the Site, you consent to us transferring your data to these countries. Please note that laws vary from jurisdiction to jurisdiction, and so laws and regulations relating to privacy and data disclosure, applicable to the places where your information is transferred to or stored, used or processed in, may be different from the laws and regulations applicable to the place where you are a resident.

We may make third party services, including third party applications, available to you on this Site. We use third party payment service providers (PayPal, Google Pay) to process your purchases. We do not store or have access to your full credit card information or bank account information. All such information is stored by such third party payment service provider.

You may also disclose your own personal information on interactive services such as product reviews and question-and-answer pages offered by us or by third parties. Information you post or disclose through such interactive services may be available to the general public. Please exercise caution when deciding whether to disclose your personal information, location, or similar information via this Site.

Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you are a California resident and a Losy kim customer, under California Civil Code sections 1798.83-1798.84, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties’ direct marketing purposes. To request this information, please send an email to contact@followmecorp.com with 'Request for California Privacy Information' in the subject line and in the body of your message or by sending a letter to Losy kim INC, 18, Mapo-daero 4da-gil, Mapo-gu, Seoul, Republic of Korea (Attn: Legal Department). We will provide the requested information to you via an email response. Please allow 30 days for our response. Please be informed that we are required to respond to only one request per customer each year, and not to respond to requests made by means other than via this email or mail address.

Also, if you are a California resident under 18 years old and a registered user of the Site, you can request us that content or information that you have posted to our Site be removed. Please however be informed that responding to your request may not ensure complete or thorough removal from our Site (e.g., due to any reposting of content or information). To request removal of content or information, please contact us at the email or mail address above.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@followmecorp.com or by mail using the details provided below:

losykim.us
[Re: Privacy Compliance Officer]
18, Mapo-daero 4da-gil, Mapo-gu, Seoul, Republic of Korea

Order

As long as your order status is “UNFULFILLED”, the order can be canceled from your end before 07:59 a.m. (PST) of the next day.

The packaging process starts at 8 a.m. sharp in the morning, so please go ahead and cancel the order through “MY ACCOUNT” page, or the confirmation email that you received. The order will not be eligible for cancellation if it has already been fulfilled.

*CS Operating Hours: 10:00 to 18:00 (KST) / 18:00 - 02:00 (PST)

We suggest you cancel the original order and place a new one. If you had applied a discount code, you must inquire the customer service for a new one, as it cannot be reused.

If you placed a large order and is complicated to cancel it, our customer service center will edit the order for you. However, pleae keep in mind that we won’t be able to assist during the non-operating hours (02:00 - 18:00, PST), due to the time difference.

If you ordered with a wrong address, you must contact our customer service center (help@anua.us) as soon as possible. Keep in mind that if your order has already been fulfilled, we won’t be able to help you further.

You may contact the customer service of the courier, UPS, but any extra charge upon this address change request is subject to the customer.

We apologize for the confusion and inconvenience caused to you.

Paypal has a unique payment system called the "pre-authorization". When a customer places an order, paypal goes through a review of the payment to verify whether or not they can approve it. In this process, they charge the customer for the same amount, but actually this is just a temporary charge which will be pending during the review process. The second charge will be refunded as soon as the first payment has been approved.

We are sorry to tell you that this is not a feature that we can control. We would truly appreciate it if you could wait a few hours or days for the payment to be approved, as you will get refunded for the pre-authorized payment soon.

Please let us know if you do not get refunded for the second charge within a month.

We appreaciate your understanding!

Shipping

Our warehouse starts processing the orders every day at 8 a.m. (PST). And the packages will ship out from LA. A shipping confirmation email with the tracking number will be sent to you once the order is dispatched.

We use UPS and USPS for the courier services and the delivery time varies by location. It usually takes about 6-7 business days on average, but duly note that there may be delays for unforeseen factors that occur during the shipment process.

Please provide a physical address, as UPS does not ship to PO Box, FPO/DPO/APO addresses.

We appreciate your understanding!

For US residents, a flat rate of $6.99 will be charged for shipping. However, please be noted that it may vary depending on the region, such as Hawaii or Alaska. Free shipping is offered for any orders above $70.

International shipping apart from the US is unavailable at the moment. We will try our best to offer worldwide shipping ASAP!

If you have not received your package, please reach out to the customer service as soon as possible. To contact our customer service center, refer to the [Contact Us] page at the bottom of the website.

However, please keep in mind that the customer is responsible for the missing package if it was not delivered correctly due to the incorrect address provided.

You will receive a shipping confirmation email when the order ships out. Refer to the tracking number you received in the email, or you may also find it in your “My Account” page.

For your reference, we use UPS as our shipping courier service.

We truly apologize for the issue. In this case, please provide three pictures at help@anua.us as guided below:

1) A picture of the exterior packaging, with the tracking number showing on the shipping label.

2) A picture of all the items inside the original packaging.

3) A picture of the actual item that was damaged.

Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.

Please contact our customer service and provide a picture of all the items that you received. Customer service contact information can be found at the bottom of the website at [Contact Us].

We will get back to you as soon as possible, after checking with the warehouse.

Duly note that there may cases where we will have to retrieve the package. So please keep the items in their original condition without opening them.

Return & Exchange

Unfortunately, we are not offering exchanges at the moment. Please contact the customer service to request a return, and place a new order.

In order to return any items, you must comply with the following.

Return requests should be done within 14 days from the day of arrival.
The items must be sealed, unused, and in the same condition that you received them.
Any gifts that were given for free should be included as well.
You must inform the customer service about the return in advance, and receive confirmation.

The return process is as follows:

Once you reach out to the customer service team regarding the return, you will receive a return label via e-mail. (Customer service email: help@anua.us)
Please print out and bring the return label to the FedEx center, where you will submit the returning package. (You can print the return label at their center as well).
The refund will be processed once the package is returned and inspected by our warehouse, and they have confirmed that there are no issues found.
If the return is based on change of mind (ex. no longer need, not expected product), the customer is responsible for the round shipping fee.

▶ [Orders under $70] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you paid when placing the order.

▶ [Orders over $70] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you were not charged, for receiving free shipping.

▶ [Partial returns] The customer will be responsible for the return shipping fee of $6.99 (variable depending on the region).

Please read the regulations carefully and contact our customer service regarding the return.

Account

Yes, you may place an order without creating an account.

However, please note that in that case, you will not be eligible for any promotion offers, or member-exclusive perks.

If you do not want to provide or keep your personal information with us, please reach out to help@anua.us. We will help you out with the removal and inactivation of your account.

Product

The Period After Opening is generally 12 months for anua skincare products.

All anua products have been certified as EWG Green grade, so they do not include harmful ingredients. However, please be noted that pregnancy can cause hormonal changes, so you may find new skin reactions that were not problematic before.

Please test out the products in the inner arm or wrist first, and then apply them on your face if you don't have any issues.

Loyalty & Rewards

On the bottom left side of the website, you will see a “REWARD” icon. Click it and scroll down to find your exclusive URL, and copy the link. Send it to your friend or family, and if that person creates an account or makes a purchase through that link, both of you will receive discount coupons!

In case of social media followings, please use the link connected to the REWARD icon, at the bottom left corner of the website. Find the category that reads “WAYS TO EARN” where you will get linked to each SNS page.

If you did not receive credit after following our channels through the link, or have already followed us by accessing through your personal social media page, please let us know and we will help you further.

Payment & Refund

We accept paypal and eximbay payment at the moment.

Please note that you do not have to be a member of paypal in order to use it. You may check out as a guest and still pay with your debit/credit card.

The refund process will depend on the payment gateway and the card company.

Even if we have processed a refund from our end, it may take longer for the 3rd party to approve it. In case you do not receive a refund for more than 2 weeks, please contact the card company.