FAQ

Order
Q. How can I cancel an order?

If your order status is “UNFULFILLED”, you can cancel it yourself by 7:59 AM (PST) on the day after you placed the order.

Since packaging begins promptly at 8 AM (PST), please cancel through the “My Account” page or via your order-confirmation email before that time.

Once the order is prepared for shipment, cancellation is no longer possible.

*CS Operating Hours: 10:00 to 18:00 (KST) / 18:00 - 02:00 (PST)
Q. I made a mistake with my order. Can I edit it?

To modify an order, we recommend canceling the existing order and placing a new one.

If you used a discount code, the same code cannot be reused, but you can contact us via Channel Talk to receive a new code.

If cancellation is difficult due to a large-volume order, our team can assist with order adjustments through Channel Talk.

However, please note that assistance may be limited during customer service non-operating hours (2:00 AM – 6:00 PM PST).
Q. I provided an incorrect address. How can I change it?

Before a shipping label is created, we (the seller) can attempt to update the address through Seller Central order management.

After the label has been created, the address cannot be changed, and any in-progress shipment will require an address correction request directly with the carrier (UPS/USPS, etc.). Please note that additional fees may apply, which will be the customer’s responsibility.

For the fastest assistance, please contact us via Channel Talk (real-time support is quicker than email).
Q. Why am I charged twice for an order I placed with paypal?

We apologize for the confusion and inconvenience caused to you.

Paypal has a unique payment system called the "pre-authorization". When a customer places an order, paypal goes through a review of the payment to verify whether or not they can approve it. In this process, they charge the customer for the same amount, but actually this is just a temporary charge which will be pending during the review process. The second charge will be refunded as soon as the first payment has been approved.

We are sorry to tell you that this is not a feature that we can control. We would truly appreciate it if you could wait a few hours or days for the payment to be approved, as you will get refunded for the pre-authorized payment soon.

Please let us know if you do not get refunded for the second charge within a month.

We appreaciate your understanding!

Shipping
Q. When will my order ship out?

Our fulfillment center processes orders every day starting at 8 a.m. (PST). Once your order has been shipped, a confirmation email with the tracking number will be sent to you automatically.
Q. What courier do you use, and how long does it take to arrive?

Need to be modified
Q. What is the shipping cost? And which countries do you ship to?

For US residents, a flat rate of $6.99 will be charged for shipping.

International shipping apart from the US is unavailable at the moment. We will try our best to offer worldwide shipping ASAP!
Q. Tracking shows that my package was delivered but I have not received it.

First, please request an investigation from the carrier (UPS/USPS, etc.) using the tracking number (Tracking ID) and share the results with us via Channel Talk.

If the shipment status shows Delivered, immediate reshipment or refund by the seller may be limited and will be handled according to the carrier’s investigation results.
Please note that if the incorrect address was provided by the customer, the customer will be held responsible for any loss resulting from this error.
Q. How can I track my order?

When your order ships, a shipping confirmation email will be sent. You can track your package using the tracking number included in that email.

You can also check the status anytime on the “My Account” page.
Q. My package arrived with something damaged.

We sincerely apologize for the inconvenience. In this case, please send the following three photos via Channel Talk:

1) A photo of the outer package showing the shipping label and tracking number

2) A photo showing all items inside the original packaging

3) A photo of the damaged item itself

Please note that if these photos are not provided, compensation may be difficult. Be sure to take the photos before disposing of the packaging.

Thank you for your cooperation.
Q. I am missing an item or received a product that I did not order.

In this case, please take a photo showing all the items you received and send it to us via Channel Talk.

You can find our customer service contact information on the [Contact Us] page at the bottom of our website.

We will check with our fulfillment center and respond to you as quickly as possible.

Additionally, as product retrieval may be required, please keep the items unopened and in their original condition.

Return & Exchange
Q. I would like to exchange some items.

Unfortunately, we do not currently offer an exchange service.
If you would like to exchange an item, please contact our customer service to request a return, and then place a new order for the desired product.
Q. I would like to return the items that I purchased.

In order to return any items, you must comply with the following.

  • Please request a return via Channel Talk within 14 days of receiving the item.
  • Once approved, an MCF return label will be issued by email (linked to the Amazon Return Portal). The MCF-specific return process is separate from the standard FBA customer return policy.
  • Condition requirements: unopened, unused, and all components/free gifts included.
  • Refunds will be processed after the fulfillment center completes inspection.
  • For change-of-mind returns, return shipping fees and applicable fulfillment charges may be deducted from the refund (based on MCF rates/surcharges).

Account
Q. Can I order without creating an account?

Yes, you can place an order without creating an account.
However, please note that promotional offers and member-only services will not be available in this case.
Q. I would like to delete my account.

You can request account deletion or deactivation by contacting us through Channel Talk or by email at contact@followmecorp.com.

Product
Q. What is the period after opening (PAO) for Losy Kim products?

The recommended period of use for Losy Kim products after opening is 12 months.

Payment & Refund
Q. What forms of payment do you accept?

We currently support payments via PayPal and Shopify Payments.
You can use PayPal even if you don’t have a PayPal account—simply choose Guest Checkout and pay with a debit or credit card.
Q. How long does it take to receive a refund?

After the fulfillment center completes inspection and the refund is approved, it may take an average of 5–14 days for processing by the payment provider or credit card company. (If there is a delay, please contact your card issuer.)